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by James White 1/28/2008 8:50:00 PM

Thanks for taking a look at our CRM Blog. This site will be where we post our news, thoughts and viewpoint on the email, sms and CRM marketplace in general. It will also be where we post thoughts about the direction CRM is taking.

So what are CRM's plans then for 2008? Well, we believe that 2008 is going to be a key year for hosted systems. With high speed internet access growing in the workplace, the home and on the road (through the deployment of new high speed 3G modems that Vodafone and 3 are pushing) we believe that getting access to your customer information, documentation and key data at anytime in anyplace will be key. Therefore, we will be looking to make InTouch your 'one stop shop' for key customer information, documentation and communication information. We will be looking to ensure that from wherever you access InTouch and on whatever device you access it, the system remains as simple and easy friendly to use as it does now. Within our new release of InTouch (V4.20) we will be allowing all Pay Monthly customers to share documents and files between each user, so making InTouch a go to place for users to access files and contact information.

During the course of the next few months, we will also be looking to

Enhance our communications functionality (with continued improvements made within SMS and Email)
Enhance our sales and prospect information to allow all InTouch users to record information on where leads came from and how these can be assigned to key users
Ensure that InTouch can be accessed from mobile platforms (such as Windows Mobile 6)
Interface InTouch with telephony systems to ensure that the application grows as IP Telephony system usage grows
Interface InTouch with other key business applications such as Google and Accounts Packages

These are just some of our future plans but we want to know what other functionality our customers want. We hope that the introduction of our 'User Community Group' at the start of April will allow InTouch users to share thoughts and ideas on what InTouch offers and what additional features would add further value into the system.

So, keep an eye out for new releases and also an eye out for my thoughts on why Hosted Platforms are going to be the Small Businesses friend over the months to come!

Nuture your customers and watch them grow!

James

Category: Company News | InTouch
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