This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Customers Really Matter Ltd. If you engage in any of the activities prohibited by this AUP document Customers Really Matter Ltd may suspend or terminate your account.

Customers Really Matter Ltd's Acceptable Use Policy (the "Policy") for Customers Really Matter Ltd Services is designed to help protect Customers Really Matter Ltd, Customers Really Matter Ltd's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Customers Really Matter Ltd. Customers Really Matter Ltd reserves the right to modify the Policy at any time, effective upon posting at http://www.customersreallymatter.co.uk/contact/aup.asp.

Prohibited Uses of Customers Really Matter Ltd Systems and Services:

1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

2. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Customers Really Matter Ltd's servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on Customers Really Matter Ltd's servers, is prohibited. Customers Really Matter Ltd accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Customers Really Matter Ltd customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Customers Really Matter Ltd-hosted domain, or referencing any Customers Really Matter Ltd account, is prohibited.

4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.

5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.

6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").

7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Customers Really Matter Ltd customers or end-users by any means or device.

9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Customers Really Matter Ltd network or on another provider's network.

10. Using Customers Really Matter Ltd's Services to interfere with the use of the Customers Really Matter Ltd network by other customers or authorized users.

Customer Responsibility for Customer's Users

Each Customers Really Matter Ltd customer is responsible for the activities of its users and, by accepting service from Customers Really Matter Ltd, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Customers Really Matter Ltd customer will be forwarded to the Customers Really Matter Ltd customer's postmaster for action. If violations of the Customers Really Matter Ltd Acceptable Use Policy occur, Customers Really Matter Ltd reserves the right to terminate services with or take action to stop the offending customer from violating Customers Really Matter Ltd's AUP as Customers Really Matter Ltd deems appropriate, without notice.