InTouch Customisation
InTouch is an intuitive customer database and communications application that has been developed by Customers Really Matter here in the United Kingdom with a team of UK based developers. It is unique in much of what it offers and is fast growing into one of the UK's leading 'On Demand' applications.
Its ability to store customer information and then make email, SMS and letter communications easy is why hundreds of organisations are using it each and every day. However, InTouch is designed to meet a broad base of objectives and in some cases organisations require elements which are unique for them. Examples would include
- the information being held by the customer requires a large amount of unique data fields
- different users of the system requiring different permissions to access certain aspects of data
- multiple users require different access to different sets of data
- automatic emailing and text message notifications are required to keep customers informed
In these cases, CRM can customise InTouch to meet your needs and deliver Sofware as a Service (SaaS) which can grow and change as your organisation changes through our bespoke support.
The NHS ESR Project and Supporters Direct are two examples of organisations who have required customisation of InTouch. Click to see the examples of what has been delivered for them.
InTouch Customisation Showcase
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"Using the Bespoke version of InTouch which CRM customised for us has eliminated a lot of paperwork and allows us to centrally pool our information and keep track of various processes from multiple NHS Trusts."
Jim O'Connell - Ex Programme Director - ESR
The system for Supporters Direct is still a work in progress, more information to follow.
