Bespoke Developments
With our history of building InTouch and developing other unique systems, CRM can deliver your organisation a bespoke development which is for you and you only.
We follow an 8 step process and the PITT approach towards giving you the systems you require and we can tie this into new large customer facing web designs if required. Our process of working is:
- Meet with you to understand your organisation needs and objectives and capture your budget and timescales for system delivery
- Return (generally within 1 or 2 weeks) with an outline specification document which details our system approach, implementation strategy and project timeline and costs.
- Agree with you to move forward and then build a detailed specification document which adopts industry best practice – CRM are working towards achieving ISO9000 certification – Click here to see more info on ISO9000
- Provide information and status updates within key stages of the project to highlight the progress being made (we always link our payment to project progress so customers investment is looked after)
- Return with a test version of the system and engage project team members to test what has been delivered and understand initial user thoughts
- Receive feedback on the ‘test version’ and work to deliver enhancements and end user suggestions (within the initial design framework)
- Deliver the complete system (usually within a trial area) and ensure all appropriate users are trained and made aware of the support available
- Conduct a customer review to define ongoing development, support and ongoing project rollout and implementation
As the industry moves towards unique applications and systems (the SaaS approach) rather than off the shelf packages, so bespoke systems and databases will become the norm for organisations wishing to buy into applications that can change as they change.
CRM have the knowledge, skills and desire to deliver services like these for any organisation . Click below to see the work we have delivered for a number of customers.
Bespoke Development Showcase
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"The site has radically changed the look and feel of our web presence, we can upload new properties through the custom built admin area, making sure that we constantly present a professional image to all of our clients and potential customers."
Bob Warmingham
Click here to read more.
"Unizone are a growing financial services company based in Essex. CRM have worked in tandem with Unizone to create a new company image and website ready for their move to bigger premises. The website was duly launched and the feedback from both Unizone staff and customers alike has been very positive indeed."
Andy Frettingham - Financial Consultant - Unizone Financial Solutions
"CRM delivered far more than I expected right from the start of the project we worked on.
Before it was even finished I already wanted his team on the next development. James is a pleasure to work with,
driven, professional and has built a superb company that has delighted me from the moment I started working
with them. I would highly recommend James and Customers Really Matter to anyone."
James Richardson - Posture Correction
"Using the Bespoke version of InTouch which CRM customised for us has eliminated a lot of paperwork and allows us to centrally pool our information and keep track of various processes from multiple NHS Trusts."
Jim O'Connell - Ex Programme Director - ESR
